Product: Atmos Energy Residential Gas Supply Clear all filters (24 of 24 reviews match)
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They split and he moved out and stopped paying the bills including the gas bill. Before my home loan defaulted i decided to move back. When i tey to get service they twll me i have to pay his outstanding balance of over 300.00 before i can get service in my name. Why...
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2.3
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Atmos Energy Residential Gas Supply
#1113256
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Why should every customer have to pay this exorbitant amount when their is no gas consumption? There has got to be some sort of law that makes this practice illegal. They have a monopoly so I guess this lets them get away with shady business practices. I would like to...
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1.0
Product
Atmos Energy Residential Gas Supply
I didn't like
  • Being taken advantage of monthly for zero service
#1085087
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Purchased a new home and the previous owner had the gas service shut off. Atmos now wants to charge me a setup and re connection fee? Are you @#$@#$ kidding me? They even put a lock box on my gas meter. Not only is this not my fault at all, but Atmos should have a...
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1.0
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Atmos Energy Residential Gas Supply
#1084554
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Atmos Energy - New Meter causes gas cutoff

#1099944
1.8
Details
Atmos Energy came to read the gas meter and decided a new one was required. Even though the business was closed, they replaced it without ever contacting us. Left a blue tag and pad lock on the new gas meter. Called customer service, but their system was down for the second time in a week.
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Atmos Energy - Gas used on vacation.

#1068126
1.4
Details
Gone for a week and gas bill doubled. Was told previous month was estimated and this bill is actual. This utulity is out of control. Call your Congressman and take back your power. They will steal from us forever.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Atmos Energy Residential Gas Supply Review

#1038803
1.0
Details
So I just arrived home to find that dinner can't be cooked because my gas is off - wife paid bill last week and new bill received reflects payment received- so customer svc is closed and these *** tell me to wait till tomorrow FU atoms energy karma is a real ***
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Atmos Energy Residential Gas Supply Review

#1003459
1.0
Details
Like others I have experienced higher then normal bills. My biggest complaint is the customer service, the people are rude and disrespectful. I wish there was another option for gas I feel they have you buy the wallet when you have no option for another company. Must be nice to charge whatever you want !
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Bill was just past 30 days due, (I rec'd the next bill and promptly paid).Do they have a right to disconnect? Yes Was out of town and relying on forwarded mail. No other issues with mail except theirs. Shut off notice was "lost in the mail". Did the person that came on...
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Atmos Energy Residential Gas Supply
#1079977
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So today the bill is $679 and due in four days or they turn off my gas, This is absurd. What the *** is going on. I never heard from the customer service person or anyone else, What is going on. I am going to complain to the Railroad commijssion. Oh and to make...
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1.1
Product
Atmos Energy Residential Gas Supply
I didn't like
  • Estimate your bill and then hit you with a huge bill
#1079779
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the furnace is gas, but we've had very mild winters in North Texas. The issues isn't from Nov. to Feb. when the furnace MAY be on, it is the warmer months!! I think there is "over billing fraud" going on. I lodged a formal complaint with the Texas Railroad Commission....
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1.0
Product
Atmos Energy Residential Gas Supply
I didn't like
  • Being taken advantage of
  • Taking advantage of elderly homeowners
#1076537
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Now they are denying me hot water and gas to cook for my children because they refuse to work out a payment plan. Is there anyone else going through this and what should I do? Who do I turned to? I have My sons father in child support court who is a wealthyan but he...
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1.9
Product
Atmos Energy Residential Gas Supply
#1055203
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I was setting up Auto Bill pay in my online banking for Atmos when I notices aNOTHER $19 dollar charge IN ADDITION to their $19 "customer fee". Yeah in case you weren't aware you're paying Atmos $20/month FOR NOTHING. That's the fee you pay "just to be a customer"....
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1.0
Product
Atmos Energy Residential Gas Supply
#1037932
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Gas bill came in 3 times as high as usual. Investigated and found leak at meter. Called Atmos who promptly sent someone out. he verified the leak and replaced the meter. Everything on my side right down to the nut on top was reused. Technician pressure tested saying...
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Anonymous
Mr. Pottymouth

NO GAS USED=$40/MONTH BILL.I was setting up Auto Bill pay in my online banking for Atmos when I notices aNOTHER $19 dollar charge IN ADDITION to their $19 "customer fee". Yea...

Anonymous
Anonymous

: Professional-1 is an *** kissing Atmos shill.Atmos has a long standing reputations of SCREWING THE CUSTOMER FIRST and then... well then they're job is done.It's up to the c...

1.8
Product
Atmos Energy Residential Gas Supply
I didn't like
  • Not understanding at all always my fault
  • That the bill would not be discounted
#1016230
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Our Atmos bill went from $84 in January to $138 in February.We have had abnormally warm weather and we haven't been running the heater at all (which it normally sits at 68 anyway). My husband and I have checked everything to make sure there are no leaks. I called Atmos...
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Anonymous
Joan

Estimated billing is so wrong. I prefer to be billed for my usage. Hard to budget. $176 to $311...really? All about ATMOS being the only game in town. I feel blackmailed...

3.5
Product
Atmos Energy Residential Gas Supply
#1011318
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