Product: Atmos Energy Residential Gas Supply Clear all filters (37 of 37 reviews match)
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I have submitted a written request to Atmos to review and adjust this grossly inaccurate bill.No reply as of yet. Bill last month was 72.00, this month it is almost 400.00. My usage is similar to last moth plus I was out of town for a week with the heat turned down...
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Anonymous
Ashu

I am in the same boat....My bill was bag 72 and now I have 350 bill.

Anonymous
pamela howell

I only have a gas stove and my bill was $207.00 and I am trying to find another company. Seems like Atmos is the only one so I shall buy an electric stove and cancel my Atmos ...

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Atmos Energy Residential Gas Supply
#1201346
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Atmos Energy - Atoms gas has the worst customer service period!!!

They turns my gas off and now I have to wait for 24 hours for them to turn it on. I'm so sick of the "it's my way or the highway" mentality of these people they suck!! After this experience I'm done done and done with these people. OH and did I mention this is the 4th time they've done this and they were supposed to be dealing with my neighbors place not mine. They're smart too!!
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Atmos Energy Residential Gas Supply
#1198815
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I told them I've never heard of a customer service fee this high! When I called, I was told the fee paid for administrative needs and the meter reader! I've never seen this on any of my other gas bills, even from Atmos in previous years. I've made several demands for...
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1.0
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Atmos Energy Residential Gas Supply
#1190819
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Since I am having trouble getting through to Atmos, I decided to write my complaint.We were gone nearly two weeks. House was locked up and heat was turned down 5 degrees. No one has access to our house. We got our bill for a huge amount for that time period. A man who...
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Anonymous
pippen50

I finally got through this morning. Of course, I got the run around and they said it is not their fault and don't expect an adjustment to the bill. Of course, I was told tha...

2.0
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Atmos Energy Residential Gas Supply
#1183570
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My average usage for 2017 was about 12.5 ccf.For January 2018 it was 187 ccf. For the entire year of 2017, it was 151 ccf, and somehow it was 187 in one month? I had a similar same problem last year, but then it was $132 in January, after, again, averaging less than 20...
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Corinne Hathaway

Last month my bill soared to $431..89. with a usage of 445,000 cf. Ridiculous. Still getting runaround from Atmos and they cut my gas off two weeks ago.

Anonymous
Mike

Not sure what my monthly usage is since I've only been here for about six months now, but this month's bill is $345.97 and last month's bill was under $100. I'm a single perso...

2.6
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Atmos Energy Residential Gas Supply
#1179670
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Atmos Energy - Corrupt

Utilize zero gas. But charged monthly. Was less now it's up too 22.84 each month for service I haven't needed in years. Only have it connected in case of emergency. Everthing is electric. Paid connection fee etc.. in beginning, which was 2007 or 08because I dont use it. ATMOS claims it's a maintenance fee.
1.0
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Additional Fees
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Atmos Energy Residential Gas Supply
#1174130
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Contacted Atmos after receiving a bill with an "estimated" usage amount of four times more gas usage than the previous month.The key word here is estimate. According to the Atmos customer agent it is within their right to "estimate" usage. So, their wild *** guess...
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Anonymous
Danny Ramirez

I have the same issue. March bill was double previous month and it was warmer than previous month. February Bill was $161 with 2 gas furnaces and March was $341.00 They are co...

Anonymous
Randy Wilson

In 2017, our highest monthly bill was $51.00. That was in March. This year in March our bill is $101.00. I’ve asked several neighbors and they are experiencing higher than nor...

1.0
Mansfield, Louisiana
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Atmos Energy Residential Gas Supply
#1172127
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I only use gas for my hot water everything else is electric a family of 3 unoccupied between m-f 7:00 am to 4:00 pm 9 years summer gas bill $36. Winter gas bill $76-$86 tops this year $36 up to $76 in fall $86 up to $186 that’s cutting the ac system completely off...
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Anonymous
a shaw

i used 100 ccf gas at $0.50 which comes out like $50 use, however atmos charges $88. they neveritemise these charges,they are ripping off louisiana customers.

2.4
Product
Atmos Energy Residential Gas Supply
#1169831
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Paid for service to be turned on 10 days ago before the Dallas cold snap got here.Best they could do was the following Thursday between 8-12. OK stuck with that. Took off Thursday and got up an hour before they are supposed to arrive. Waited all day, called qnd the...
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Atmos Energy Residential Gas Supply
#1163639
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I have to have gas for hot water to cook and heat. This did not seem to help in her understanding because she said there’s nothing that can be done. I am NOT asking for pity but my goodness it’s December I am already in the dumps because I’m single and now jobles. Now...
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1.0
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Atmos Energy Residential Gas Supply
#1147748
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