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15 comments
Updated by user May 14, 2012

This is an update to my original complaint stated below for APRIL 13,2012.At this time their has been no reply from ATMOS ENERGY on my complaint.I never expected an reply due to ATMOS ENERGY\'S CONCERN for their customer\'s.It is really sad how ATMOS ENERGY TREAT CUSTOMER\'S.I probably will seek another energy company for my energy need\'s.

Original review posted by user Apr 13, 2012

First of all.I would like to know if anyone else recieved an letter from ATMOS ENERGY stating that their monthly bill's could take longer or Shorter next month because of an adjustment to meter-reading schedules.WTF.I am on an monthly fixed income.I am retired.I do not need a shorter or A longer next month billing cycle.I mean Why?Does everything have to change to accommadate ATMOS ENERGY.If the billing cycle is shorter then i will pay less money right.And if the billing cycle is longer i will pay more money right.WTF.NEITHER way is going to help me.Because if the billing cycle is shorter then that mean's you all will be trying to make up.And if the billing cycle is longer this is going to cause me to pay more money.WTF IS WRONG WITH EVERYONE.Can't you make this transition without shorting the billing cycle or Making the billing cycle longer.I know you all do not have to stop everything to make this transition.When someone try's to call ATMOS ENERGY know one know's anything about anything it is terrible.I think everyone at ATMOS ENERGY should be terminated and Hire new people that know's how to respond to the customer's concern's.

Location: Dallas, Texas

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Guest

My bill has been almost 300 dollar each month even though my husband and I are at work until 7pm. Its 2 times higher than last year.

Guest

Let you know that Atmos Energy have some Muslim workers there. Watch out that screwed up the gas pipelines.

Guest

One day I arrived home to find a note on my door saying a new meter was installed and the gas was left off because someone needed to be home. They could have called or sent a letter but didn't.

I doubt that very morning someone decided I needed a new meter so it must have been scheduled earlier. Coincidentally, my gas bill for the month my meter was broken was nearly 3 times higher and way higher than in previous years with the same daily temperature. I called to complain an was told to not pay my bill and they would look into it and make a notation of the issue. Since then I have used the contact us on their website to report that nobody has contacted me since.

I got confirmation emails saying they received the complaints but never got a response. When I got my next bill I decided to pay for the month that was in question but only the amount that was in line with the other months. Today I got a connection notice saying that if I don't pay them next week they are going to disconnect my service. WTF.

I still haven't heard from them from the phone call and 3 contact us emails. Does anyone actually work there?

Guest

Atoms energy has terrible customer service. 8 months ago we changed our service and billing address they FAILED to properly update our billing address so we received no bills for that period of time and tried to contact them by calling and by email with no luck.

Then suddenly our gas was turned off. When we called and paid our bill in full they told us they will not be able to 're connect our gas for 4 days. This was their fault to begin with but they did not offer anything to us.

Not even an apology. Instead I faced a customer service rep that refused to let me talk to a supervisor and then rudely hung up on me.

Guest
reply icon Replying to comment of Guest-792387

talk to attonery and BBB to sue Atmos Energy. Be sure to tell stockholders to sell stocks I wanted to see Atmos Energy out of business and laid off employees and not rehire to any utilities companies.

Guest

Atmos Energy was terminated two deaf employees in North Texas. I urged stockholders to sell stock. Deaf Employees would sue for discrimation.

Guest

I noticed on my bill for last month and the current bill due that Atmos is charging $17.72 in stead of the $17.70 customer charge. Most people won't notice and just think how much money this will add up to when all their customers are overcharged this small amount.

Guest

The problem is not that anyone cannot pay their bill.The problem is no one should have to pay Atmos Energy twice in one month.You might be ok with this payment twice in one month but their are other's who do not wish to pay their electricity twice in a month and Other's who cannot afford to pay twice in one month.Either way Atmos Energy is only suppose to bill once in each billing cycle.After all these people do not have to come out to your home to read your meter,They can read your meter right there from the office.Atmos Energy need to get off their "SORRY ***"And do the right thing.Why?Would Atmos Energy send a statement for 32 plus day's when their is only 30-31 day's in each month.This is called "SORRYNESS"Trying to get more "Money out of their "Customer's.Their is no justification for this.If Atmos Energy cannot follow their own rules,They need to "Close their office.

Guest

Atmos is installing a new customer service computer system at the end of April, 2013. To convert over to the new system, the old system can't be updated for about a week.

So all the meters were read early and the bills were sent out early. This might have affected when people got their bills.

Guest

I did not receive any notification about the billing cycle for April 2013 being shorter. I noticed however that in order to stay current and avoid any late charges.

I would need to make 2 payments in April? March would be past due by 04/05/13 and April will be past due by 04/30/13???? Does this make sense? Is this even correct billing practice?

People with fixed income can not do this.

Is this just a way to tack on additional charges like late fees. Who is monitoring these practices or who do we need to report this to?

Guest

Problem SOLVED.My billing statement arrived on time.It was not Shorter or Longer.Don't you just love it when everything come's together.I assume my COMMENT took care of this matter.GOOD FOR ATMOS.I appreciate that.As long as ATMOS stay on top of their billing situation we are ALWAY'S GOING TO DO BUSINESS TOGETHER.I did not have to file an complaint,Nor did i have to telephone ATMOS.They did the correct thing and Looked after their customer's as well as moving their staff around to get the job done.I love ATMOS also,But i knew ATMOS could take care of this matter without making anyone's billing cycle shorter or longer.

Guest

Did you submit a complaint online? Have you called back?! I love atmos

Guest
reply icon Replying to comment of Guest-560797

Just be late on a payment by less then thirty days and see how quick they disconnect your service. Only on Friday's and will no charge you a re connection fee and a deposit equal to three months service.

and will only make the Reconstruction schedule after you pay in full just to tell you that it will be scheduled for the next service day. This happens to be on a Monday. three days. NO EXCEPTIONS!!!

MAY they all wrote in ***!!! Bastards cause i'm sure none of them know who there mother is or they wouldn't be BULLING and discriminating against the more UN-fortune t and there is not a thing you can due about it if you need too heat your home for your family

I hope one day I can starve there family like there doing to mine.

Guest
reply icon Replying to comment of Guest-599691

If you can't pay for the product you use, then the company can't keep giving it to you for free. You can't order dinner at a restaurant and walk out without paying either.

Guest
reply icon Replying to comment of Guest-646496

No, the product is already being bought and paid for, your sorry *** over charge and are worse than a three year old trying to send out the bill at the right time!!! Sorry bastards, there is no excuse especially when the *** is being paid for!

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