Atmos Energy
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Atmos Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atmos Energy has 1.4 star rating based on 153 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Atmos Energy to a friend or colleague.
- Rating Distribution
Pros: Are only gas company, Call back from customer service, Have great customer support service.
Cons: Customer service, Customer service and treatment, Lack of customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atmos Energy has 1.4 star rating based on 153 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Atmos Energy to a friend or colleague.
- Rating Distribution
Pros: Are only gas company, Call back from customer service, Have great customer support service.
Cons: Customer service, Customer service and treatment, Lack of customer service.Recent recommendations regarding this business are as follows: "Call a plumber if you smell gas. NOT THESE. PEOPLE.", "There are always ways to get the issues resolved. I recommend that you use pissedconsumers.com.", "If you have the option to choose a different gas company, please do so.", "Don't work with them. Anything BUT THEM.", "If you have options, don't choose Atmos.".
Most users want Atmos Energy to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Atmos Energy Reviews
"Stop service"
Yes I need to stop service on my gas please the address is 908 St. Francis ave Amarillo tx 79107 but there's 2 addresses on the account I jus need this address...
"It's winter and Atmos Energy shut our gas off"
I am disappointed with Atmos Energy. I called customer service to get an extension on my past due bill. I was told they were currently not doing any...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It's winter and Atmos Energy shut our gas off
I am disappointed with Atmos Energy. I called customer service to get an extension on my past due bill.
I was told they were currently not doing any disconnections being winter time which was perfect because I needed the rest of February to get caught up. Well sure enough not long after our service was disconnected. I paid the bill on Friday and set up a scheduled appointment to have the services back on but had to wait the whole weekend until Monday for service to be restored. When I called I was told that there was no record of my previous phone call.
It is dangerously cold in the house and I have a disabled senior mother and two dogs and both myself and my mom have arthritis which has been worse being exposed to the cold.
Such a let down... If an option to switch companies comes up then I will.
Preferred solution: My service restored
Plano, Texas
DON'T CALL THEM!
User's recommendation: Call a plumber if you smell gas. NOT THESE... PEOPLE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They charged me for a bill that was not mine!
- Its easy to set up their website thats all
- Will take your money even if its not your bill
Preferred solution: Full refund
User's recommendation: Don't work with them. Anything BUT THEM.
Check the status of a credit return by check
- Workers take their job seriously
- Have great customer support service
- None really
Preferred solution: The issue completely resolved in a timely fashion.
User's recommendation: There are always ways to get the issues resolved. I recommend that you use pissedconsumers.com.
Austin, Texas
No assistance
User's recommendation: If you have the option to choose a different gas company, please do so.
Moved stop billing me!
Preferred solution: Services discontinued
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Customer Service
If an alternative is available I will not go with Atmos. If there are no alternatives than my only other option would be to convert to propane or electricity.
- Customer services continues to give the run around
- Customer service supervisor not helpful
Preferred solution: Services set up
User's recommendation: If you have options, don't choose Atmos.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
If you have ANY choice in the matter, choose another company. Price gouging practices; don’t bother reading my meter; using algorithm that overcharges; have monopoly so they charge $$$$$$$$$$$$
User's recommendation: Choose someone else if you can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing
- Pro they were good
- Idk what happened but billing went crazy and none can explain why
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denton, Texas
Poor and overcharged billing practices.
User's recommendation: Complain to state though I doubt it would do any good since they are deep in lobbyist pockets. If you have choice, check around.
Sydney, New South Wales
Over charged
- Billing
Preferred solution: Full refund
User's recommendation: Atmos Energy will over charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
I had to change my banking information and pay my bill
User's recommendation: Call Monday thur Friday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Keokuk, Iowa
Stop service
Preferred solution: Full refund
Dallas, Texas
Prices are too high
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ATMOS IS GOING TO COST ME THE SALE OF MY HOME AND I WILL BE SUING.
WISH I COULD GIVE ZERO STARS. If you have a choice to use ANYONE besides Atmos, DO IT!
These people are swindlers and do not give af about following the rules on their end. I was called at 8:02 saying a technician was 30-90 min away. never rang the bell or anything came out of the bathroom to see him driving off. got note off door which he clearly just put up and left because he didnt feel like working today, and it says he left at 8:30.
Of course they leave zero way of getting in touch directly with them so had to call Atmos only to be put on hold forever to be told I needed to reschedule. When I told her they did not hold up their end of the bargain regardless since 802-830 was NOT 30 minutes and let her know she was causing me the sale of my home she HUNG UP ON ME!!!
of course we are in a situation where they are the only ones we can use and this is why they treat people this way. I cannot stress enough how terrible this company is and how ashamed they should be.
Preferred solution: SERVICE!
User's recommendation: use ANYONE else you can besides these crooks.
Plano, Texas
This is aa excellent review of an ATMOS technician
About
Atmos Energy is a natural gas distributor. The company provides gas for around three million people. It also offers gas marketing and procurement services. Currently the company services over 1,400 communities in nine states of the country. Atmos Energy is headquartered in Dallas, TX. It serves one of the biggest intrastate natural gas pipelines. The company also operates in such states as Louisiana, Mississippi and more. It offers home and business services (specifically designed for business, builders and property management customers ones). Atmos Energy has been on the market since 1906.
Atmos Energy is ranked 334 out of 1545 in Utility category
USA
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